Response Templates

Manage email and PDF response templates for all case types

FOI Acknowledgement

Default

FOI· After triage valid

{{case_reference}} — Acknowledgement of your FOI request

Dear {{requester_name}}, Thank you for your request received on {{date_received}}. Your request has been registered und...

FOI Clarification Request

Default

FOI· Clarification requested

{{case_reference}} — Clarification needed for your FOI request

Dear {{requester_name}}, Thank you for your Freedom of Information request {{case_reference}} received on {{date_receiv...

FOI Final Response

DefaultApproval

FOI· Response sent

{{case_reference}} — Response to your FOI request

Dear {{requester_name}}, Please find attached our response to your Freedom of Information request {{case_reference}} da...

FOI Refusal Notice

Approval

FOI· Response sent

{{case_reference}} — Response to your FOI request (Refusal)

Dear {{requester_name}}, I am writing in response to your request for information under the Freedom of Information Act ...

FOI No Information Held

FOI· Response sent

{{case_reference}} — No information held

Dear {{requester_name}}, Thank you for your request {{case_reference}} dated {{date_received}}. I can confirm that {{o...

EIR Acknowledgement

Default

EIR· After triage valid

{{case_reference}} — Acknowledgement of your EIR request

Dear {{requester_name}}, Thank you for your request for environmental information received on {{date_received}}. Your r...

SAR Acknowledgement

Default

SAR· After triage valid

{{case_reference}} — Acknowledgement of your Subject Access Request

Dear {{requester_name}}, Thank you for your Subject Access Request received on {{date_received}}. Your request has been...

SAR ID Verification Request

Default

SAR· SAR ID requested

{{case_reference}} — Identity verification required

Dear {{requester_name}}, Thank you for your Subject Access Request {{case_reference}}. Before we can process your requ...

Department Chase

Default

All· Clarification reminder

{{case_reference}} — Reminder: Directorate response overdue

Dear Colleague, This is a reminder that the response for case {{case_reference}} ({{case_type}}) is now overdue. Reque...

Clarification Not Received — Closure

Default

All· Clarification not received closure

{{case_reference}} — Request closed (clarification not received)

Dear {{requester_name}}, We wrote to you on {{clarification_requested_date}} requesting clarification of your request {...